Last Updated: 26/06/2025

At Home of Peonies AI Agency (“we”, “us”, or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, services, or tools — including AI-powered chatbots, appointment forms, and downloadable resources.

1. What We Collect

We may collect the following information when you:

Book a call or appointment

Sign up to receive resources

Engage with our chatbot

Submit a contact form

Interact with our website or advertising

Personal information collected may include:

Full name

Email address

Phone number

Business name (if provided)

Booking preferences or service interests

Chat interactions and form responses

2. How We Use Your Information

We use the information you provide to:

Book and manage appointments

Send you relevant digital resources

Respond to inquiries and customer support requests

Send automated emails and SMS reminders

Improve your experience with our chatbots and services

Share updates or offers (you can unsubscribe anytime)

3. Third-Party Services We Use

To deliver our services, we may share your information with trusted third-party platforms, including:

Go High Level – for CRM, booking, and automation

Twilio – for SMS delivery

Zapier – for workflow automation

Closebot – for AI chatbot implementation

These services are governed by their own privacy policies and comply with international data protection standards.

4. Cookies & Tracking

Our website may use cookies and tracking tools such as:

Google Analytics

Meta/Facebook Pixel

Other advertising and analytics software

These help us understand how visitors use our site, so we can improve your experience and tailor our messaging. You can control cookie settings through your browser at any time.

5. Marketing Communications

By submitting your contact details, you agree to receive occasional emails and SMS updates from us. These may include:

Appointment reminders

Relevant business tips and AI resources

Product or service offers

You can opt out at any time by clicking “unsubscribe” in any email, or replying “STOP” to SMS messages.

6. Data Storage and Security

We take your privacy seriously and store your data securely using trusted platforms. We implement appropriate safeguards to protect your personal information from misuse, loss, or unauthorised access.

7. Your Rights

If you're in Australia or another region with privacy protections, you have the right to:

Request access to the information we hold about you

Ask us to update or delete your information

Withdraw your consent to receive communications

To make any of these requests, simply email us at [email protected].

8. Changes to This Policy

We may update this policy from time to time. We’ll post updates here and update the date at the top of this page.

9. Contact Us

For any questions, concerns, or requests regarding your privacy, please contact:

House of Peonies AI Agency
Email: [email protected]
Website: www.houseofpeoniesai.com